Shipping & Returns
At anstain, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 7-15 business days from the date that it is placed.
Payment Confirmation
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A confirmation email will be sent to you once the order is authorized and verified.
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Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
POLICIES
Shipping is a flat rate of $6.99. We offer free shipping on purchases of $45 or more. We strive to provide fast shipping within 72 business hours, however we update our current shipping timeline in the banner at the top of our website each day.
We update our shipping timeline on both our app and website on a daily basis so you can see our current time frame. If your order has not shipped and it has been longer than the advertised time frame in the banner of our website, please email our amazing customer service team at support@anstain.com so they assist you.
LOCAL PICK UP: Local Pickup and returns are available Monday-Friday from 9AM to 3PM. Once your item is ready, you will get an email that you can pick up your order. Local pick up follows the same timeline as our shipping timeline, posted at the top of the website. Please do not come pick up your order until you have received an email that your order is ready to be picked up.
You may pick up or drop off your items from 9AM to 3PM only. This is a drive up service and you will not get out of your vehicle. There is a phone number to call when you arrive. Please have your order pick up and/or returns email confirmation ready.
We update our shipping timeline on both our app and website on a daily basis so you can see our current time frame. If your order has not shipped and it has been longer than the advertised time frame in the banner of our website, please email our amazing customer service team at support@anstain.com so they assist you.
LOCAL PICK UP: Local Pickup and returns are available Monday-Friday from 9AM to 3PM. Once your item is ready, you will get an email that you can pick up your order. Local pick up follows the same timeline as our shipping timeline, posted at the top of the website. Please do not come pick up your order until you have received an email that your order is ready to be picked up.
You may pick up or drop off your items from 9AM to 3PM only. This is a drive up service and you will not get out of your vehicle. There is a phone number to call when you arrive. Please have your order pick up and/or returns email confirmation ready.
Processing
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It normally takes 3-7 business days to process your order. Please note that holidays & weekends are not included.
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It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.
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If items are prepared in 24 hours in your order ,then we can ship it in one day.
Shipping
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Shipment takes approximately 8 to 30 business days to reach destination countries.
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Once your order is shipped out, an email notification with International e-packet tracking number will be sent to you.
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Please note: Total Delivery Time = Processing Time + Shipping Time
Delivery
If you want to track your order, please click “Track Order” for information.