FAQ
Is shopping with anstain safe?
anstain was founded by people with nearly 10 years in the e-commerce industry. We take your business seriously and, above all, want our customers to be happy. We accept a number of the most-trusted online payment methods available today.
How do I receive assistance with my order?
Our team of customer service representatives is standing by to assist customers along every step of the way - from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach our customer service department by clicking "Contact seller" in your order account with submitting the ticket, we will reply to you within 24 hours.
How to choose size ?
We have detail description below each size, you can take your measurements and compare them to the red circled then choose the suitable size.
What’s preorder?
Item that is not on hand and needs to be prepared for a period after the order is placed. We offer you a special discount for these exclusive Pre-Order new items. And you can click here to learn more.: About Preorder
Will I be charged for customs, taxes, VATs, or other extra fees?
anstain does not collect fees for any costs other than the products we sell and shipping. in some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.
What currency does anstain sell in?
anstain sells in 22 international currencies. They are as follows:
How to pay with a credit card:
- Select your shipping address or create a new one;
- Enter your card details and click “Submit”;
- Your payment will be processed and a receipt will be sent to your e-mail address. The money would be deducted once you paid successfully.
Shipping
What countries does anstain ship to and how long will arrive?
anstain ship products to countries around the globe. And it generally take three-to-five weeks to arrive at their destinations in Western countries by standard shipping. This timeframe begins from the time that a product is delivered to the carrier service by our merchants. Because we work with a number of different merchants, it is typical for items ordered from multiple merchants to arrive at their destinations separately.
Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis.
How do I receive my refund?
- In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back to us. In the event that shipping costs would exceed the value of your items, we will make an agreement with you on your unreturned items.
- Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid after accepted by our customer service center.
What if my order is damaged or defective?
In the unfortunate case that one of our products arrives damaged or defective, we offer full refunds. We ask that you provide a photo of the product to our customer service department so that we may work to process your refund request. Please contact us by clicking "Contact seller" in your order account with submitting the ticket, we will reply to you within 24 hours.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-3 days production time for your order to ship out, average shipping times are 5-10 business days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at support@anstain.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your full name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.