Shipping Policy

At anstain, we work to provide a straightforward and reliable shipping experience.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are generally not processed or shipped on weekends or U.S. federal holidays.

During promotional periods, holidays, or periods of unusually high order volume, processing may take additional time.

Standard shipping          
Item price US$0.00~US$99.00
Item price US$6.99
Free shipping
Item price US$40.00~US$99.00
Item price US$0

2. Shipping Methods

Available shipping methods and shipping charges will be displayed during checkout.

Depending on the destination, product, and availability, shipping options may include standard or expedited services.

3. Estimated Delivery Time

For orders shipped within the United States, estimated delivery times may vary depending on the destination and shipping method selected.

Standard Shipping: 5–10 business days

Delivery estimates begin after the order has been processed and shipped.

These timeframes are estimates and are not guaranteed delivery dates.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.

Tracking information may take some time to become active after the carrier receives and scans the package.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if you notice an incorrect shipping address after placing an order.

We cannot guarantee that an address can be changed after an order has entered processing or shipping.

6. Delayed Deliveries

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Natural disasters

  • Holidays

  • High shipping volume

  • Incorrect or incomplete addresses

  • Delivery access issues

  • Other unforeseen circumstances

7. Lost or Missing Packages

If tracking information shows that a package has been delivered but you cannot locate it, please first check your mailbox, front door, garage, other delivery locations, with household members, or with neighbors.

If you still cannot locate the package, contact us at support@anstain.com.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Please provide:

  • Order number

  • Photos of the shipping package

  • Photos of the damaged product

  • Description of the issue

9. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us promptly with your order number and relevant photos.

10. Shipping Restrictions

Certain products may have specific shipping restrictions based on their size, weight, destination, or other applicable requirements.

11. Contact Us

For shipping questions:

anstain Customer Support
Email: support@anstain.com